Opinion Factor opening 128-seat R.I. call center

State and local officials this afternoon will join in welcoming Opinion Factor Inc., a Utah-based survey and telephone calling firm, as the company opens its first facility in the Ocean State.
“We are extremely pleased to make Rhode Island the site of our company’s second Call Center facility,” CEO Richard Kuchinsky said in a statement today. “By bringing over 350 jobs to the Ocean State, we feel that we can make a strong impact on the state’s economy.”

Full Story: Opinion Factor opening 128-seat R.I. call center Source: Providence Business News, October 8th, 2008 Author: Susan A. Baird Added on October 10th, 2008 at 10:10 am, by Matt Mikula

Comments

mikese

Submitted on March 25th, 2009 - 12:13pm link

Our company was looking at outsourceing our answering services over seas but decided against it and kept it here in the US.

JVan

Submitted on March 26th, 2009 - 8:54am link

We've seen a number of clients who had offshored call centres and similar services reverse course and base those services with a stateside outsourcer.

The liability/accountability issues of using offshore suppliers is as big a driver as are the cultural/language differences The cost differences have really shrunk as technology has enabled the 'work anywhere' culture. Many larger organizations, such as Southwest Airlines, populate their call centres with home and mobile-based representatives.

Besides, it's a great time to create a job here at home:)

Jim Van
Logicomm, Inc.
http://www.logicomm-inc.com

aktear

Submitted on April 9th, 2009 - 7:08pm link

RI is ideal for call center work in Spanish and Portugese, as well as other languages. Providence metro continues to be rich in new immigrants from Latin America, southeast Asia, and Africa, and leveraging their language skills to serve a global market is another way for Providence to succeed. Very possible that OpinionFactor is leveraging this strength.

Niches, folks ! What is too small for other states to go after can be good business for RI.