Although Peace Dale-based Carousel Industries has been successful in selling its Voice over Internet Protocol (VoIP) systems, offering phone-like communications over data networks has make servicing them tougher as customers become frustrated and confused with separate phone and computer support.

[All that is set to end as Carousel will begin offering] a new service that wraps telephone and data center support into a single package. The company – a seller and support consultant of Avaya Inc. equipment – is evidence of how the telecom and IT industries are melding.

The growing popularity of VoIP has created a new opportunity for Carousel, a 14-year-old company that has evolved from a small outlet for telephone equipment to a $60 million business with 340 employees.

The company has seen the most rapid growth in revenue from its service offerings, rather than equipment sales...In fact, a centerpiece of the company’s new IT service will be a software package that enables it to remotely monitor customers’ data networks.