CRN: What is your rate of successful VoIP installations vs. failures?
HEBERT: If I had to rate all the IP telephony installations we've done, our involvement has led to a very high rate of success. There are very few I would classify as a failure.

CRN: Are there certifications or training classes you recommend?
HEBERT: We look at three areas that are almost required to be good at VoIP. Project management is one...The second is Microsoft training...And Cisco ... we want our technical guys to go through [Cisco's] IPC certification.