CEO and founder of Logicomm, Specialists in helping Small Businesses solve and prevent IT probems
Logicomm works with small businesses such as manufacturers, transport, security and distributors as well as professional service companies such as accountants, ad agencies, insurance and law firms to maxmimize their tech investment, allowing them to focus on their core competencies.
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We've seen a number of clients who had offshored call centres and similar services reverse course and base those services with a stateside outsourcer.
The liability/accountability issues of using offshore suppliers is as big a driver as are the cultural/language differences The cost differences have really shrunk as technology has enabled the 'work anywhere' culture. Many larger organizations, such as Southwest Airlines, populate their call centres with home and mobile-based representatives.
Besides, it's a great time to create a job here at home:)
Why thank you, Jack. It's interesting how it all is coming around back to VSB's driving the economy, or at least getting the credit they deserve. The RI economy, in particular, has always been driven by entrepreneurs and Mom and Pop shops.
Ned Grace (Capital Grille) and his first restaurant come to mind.... Too bad he found it necessary to move to FL to escape the draconian tax system here....
Let's hope that our lawmakers, many of whom are the children of VSB owners, get it. We're in such a unique position due to our size, and this is such a great place...we can really rule, particularly in tech, if we can get it together....